Asked at the desk
Questions
Booking, timing, what to bring, and what happens when something does not go the way either of us expected.
Do you cut every hair type?
Yes, and that is the reason the salon exists. Coils, locs, relaxed, fine, colour-damaged and transitioning hair are all cut here by people trained on them. Nobody is sent elsewhere because of their texture.
Is the consultation really free?
Fifteen minutes, free, with no obligation to book anything. It happens before the gown goes on, so that a change of mind costs nothing but the fifteen minutes.
How are long or dense hair priced?
Quoted in the chair before we start, with the number agreed out loud. It is never added at the desk afterwards, and if we have misjudged the time that is our problem rather than yours.
Do I need a patch test for colour?
Forty-eight hours before, for any colour service including a root touch-up, every time. It takes two minutes at the desk and there is no charge for it.
Can I walk in?
Tuesday to Friday, often yes, if a chair is free. Saturdays you should book — we are usually full by Thursday and turning people away at the door is the part of the week nobody enjoys.
What if I do not like it?
Tell us before you leave the chair if you can, and within seven days if you cannot. We will put it right at no charge. That has happened eleven times in the last three years and every one of them was fixed.
Do you sell products?
A small shelf of what is used on the floor, at cost plus a little. Nobody here works on commission, and where a supermarket bottle does the same job for a third of the price, ask and you will hear so.